• orm>

    Elevating Roadside Assistance Services: ACTA Road Patrol Training for Excellence 2023

    17 November 2023

    The second African Council of Touring and Automobile Clubs (ACTA) Road Patrol Training for Excellence was held in Nairobi, Kenya from 7-10 November 2023.

    15 participants from seven different countries: Botswana, Kenya, Mozambique, South Africa, Uganda, Tanzania, and Zimbabwe attended this year’s training, which was kindly hosted by AA Kenya.

    The aim of this three-day training was to elevate the overall standard of roadside assistance services. Participating teams had the opportunity to acquire knowledge in identifying and resolving technical failures while also sharing their best practices and experiences in roadside assistance and customer service.

    The President of ACTA and EA 991 (Botswana), Simon Modisaemang, was present at the event and said, “I hope there is going to be a continuation of this training in ACTA, it adds a lot of value to our clubs. The idea is to bring the road patrol teams of Africa together. This is what the FIA Region I is advocating, bringing us together to learn and share.”

    The ACTA Road Patrol Training for Excellence was supported by the FIA Club Development programme and implemented via FIA Region I. This year trainers from the FIA Region I network included road patrol experts from ANWB (The Netherlands), ÖAMTC (Austria), AA South Africa and EA 991 (Botswana) who came to Nairobi to support the event.

    See photos from the event here

    Watch the recap video below