Koninklijke Nederlandse Toeristenbond (ANWB) was awarded the title Road Patrol Team of the Year by FIA Region I and ARC Europe Group following three days of intensive training and competition at the annual Road Patrol Training for Excellence. In second place was Touring Club Belgium (TCB) and Hrvatski autoklub (HAK) in third.
Laurianne Krid, FIA Region I Director General said: “As car technologies evolve, roadside assistance must be in constant evolution to offer the best service to Mobility Club members. The Road Patrol Training for Excellence gives a unique opportunity to road patrol teams to compete, thus improving and deepening their skills.’’
Alexander Zerzaihi, Network and Operations Director ARC Europe Group, said: “ARC Europe Group is known for its quality service as a provider of roadside assistance. The Road Patrol Training for Excellence helps improve our standards even more and fulfil our ultimate goal, getting motorists back on the road.”
The event took place from 3 to 6 October 2017 in Vransko, Slovenia and was hosted by the Auto-Moto Zveza Slovenije (AMZS). FIA Region I and ARC Europe Group are the main organisers of the event where 16 road patrol teams from across Europe come together to learn the latest techniques and best practice for roadside assistance to help get motorists back on the road. This year, trainers came from the Automobile Association UK (AA UK), Auto-Moto Zveza Slovenije (AMZS), Touring Club de Suisse (TCS) and Allgemeiner Deutscher Automobil-Club (ADAC).
NOTES TO EDITORS
About FIA Region I
The FIA Region I office, based in Brussels, is a consumer body representing 113 Motoring and Touring Clubs and their 37 million members from across Europe, the Middle East and Africa. The FIA represents the interest of these members as motorists, public transport users, pedestrians and tourists. The FIA’s primary goal is to secure a mobility that is safe, affordable, sustainable and efficient. With these aims in mind, the FIA Region I work focuses on Road Safety, Consumer Protection, Environmental Protection, and the promotion of Sustainable Motoring. www.fiaregion1.com
About the Road Patrol Training for Excellence
FIA Region I and ARC Europe Group have joined forces to create a best in class training for the road patrol teams in member organisations. The training aims to increase the overall standard of roadside assistance services offered by the participating road patrol teams and to achieve a universally high level for the quality of services offered by FIA Region I Clubs and ARC Europe Group members throughout Europe. Participants in the Road Patrol Training for Excellence will benefit from access to cars from different car brands under contract with ARC Europe Group and learn about common breakdown causes, specific repair information and new car technologies for each of these brands. The event will include both training and assessment sessions and, upon completion, a certification of training. The team achieving the highest scores during the assessment sessions is awarded the title of “Road Patrol Team of the Year”.
Head of Communications, FIA Region I
+32 2 282 0813