FIA Region I and ARC Europe Group held the Road Patrol Training for Excellence on 19 – 21 September in Croatia with 16 road patrol teams from throughout Europe. Following three days of training, AMZS from Slovenia was awarded the title Road Patrol Team of the Year, ÖAMTC from Austria in second place and TCS from Switzerland in third place. Participants learned the latest techniques and best practices.
Jacob Bangsgaard, FIA Region I Director General, said: ‘The Road Patrol Training for Excellence has become a platform for strong collaboration. We partner with ARC Europe Group and the participants benefit from the expertise of trainers from three different countries. I hope that all of the teams that participate in this event leave with the best skills to help motorists in need’.
Alexander Zerzaihi, ARC Europe Group Director Operations & Network, said: ‘We see the value in helping road patrol teams offer the highest quality of service, which is why are very happy to be co-organisers of this event. It is clear that combining our expertise and knowledge on roadside assistance will bring about the best outcome for participants and eventually stranded drivers as well.’
This year Touring Club Belgium (TCB) joined teams from Royal Dutch Touring Club (ANWB), the Automobile Association (AA) UK and Club Assist as trainers for the participants.
NOTES TO EDITORS
About the FIA Region I
The FIA Region office, based in Brussels, is a consumer body representing 111 Motoring and Touring Clubs and their 37 million members from across Europe, the middle East and Africa. The FIA represents the interests of these members as motorists, public transports users, pedestrians and tourists. The FIA’s primary goal is to secure a mobility that is safe, affordable, sustainable and efficient. With these aims in mind, the FIA region I Sustainble Motoring. www.fiaregion1.com
About the Road Patrol Training for Excellence
FIA region I and ARC Europe Group have joined forces to create a best in class training for the road patrol teams in member organisations. The training aims to increase the overall standard of roadsied assistance services offered by the participating road patrol teams and to achieve a universally high level for the quality of services offered by Region I Clubs and ARC Europe Group members throughout Europe. Participants in the Road Patrol Training for Excellence will benefit from access to cars from different car brands under contract with ARC Europe Group and learn about common breakdown causes, specific repair information and new car technologies for each of these brands. The event will include both training and assessment sessions and, upon completion, a certification, of training. The team achieving the highest scores during the assessment sessions will be awarded the title of ‘Road Patrol Team of the Year’.