• Europeans and mobility apps

    01 June 2020

    On 1 June 2020, FIA Region I released new figures showing European consumers are in favour of a single MaaS application where they could book all their transports.

    The majority of respondents:

    • has 1 or 2 mobility apps on their phone (57,3% – while only 16,6% does not have any)
    • uses mobility applications once per week (31,7%) or less (32,3%)
    • to move in or outside her/his city heavily relies on map applications (71,9% – 74,9%), as well as uses public transport apps (30,7% – 27,2%)
    • shows similar behaviour and use of apps both at home and when travelling
    • welcomes the opportunity to have one single app to book all transports (69,5%)

    Laurianne Krid, Director General at FIA Region I, said “Mobility apps improved consumers’ lives by facilitating access to information on their preferred transport. However, a proliferation of mobility apps is not the most consumer-friendly solution as it is burdensome to switch from one app to another to find the best transport option. We should listen to consumer request for a single application and put the necessary requirements in place”.

    The survey was carried out in 10 countries by FIA Region I member Clubs that are part of the EU Mobility Observatory. The participating Clubs are: ACA (France), ACI (Italy), ACP (Portugal), AMZS (Slovenia), FDM (Denmark), KTA (Kosovo), MAK (Hungary), ÖAMTC (Austria), RACC (Spain) and UAB (Bulgaria). In total 22406 people were surveyed between November 2019 and February 2020.