• Road Patrol Training for Excellence 2019

    October 1, 2019 > October 4, 2019 Utrecht, The Netherlands jvervaeck@fia.com

    Draft Agenda

    Tuesday 1 October (ANWB headquarters, The Hague)

    Until 14:00          Arrival of teams at the ANWB headquarters

    14:00-15:00        Placing of cars at the ANWB headquarters

    15:00-16:00        Group photo

    16:30-17:00        Transfer to Louwman Museum

    17:00-18:00        Tour in the Louwman Museum

    18:30-21:00        Welcome drink and dinner at ANWB headquarters

    21:00-22:00        Time of travel and check-in at the Bastion Hotel (Utrecht)

    Wednesday, 2 October (Utrecht)

    8:30-12:30          1st part of the training and the contest

    12:00-13:30        Lunch

    13:30-17:00        2nd part of the training and the contest

    17:00-17:15        Gathering in front of ANWB Learning Centre

    17:15-18:00        Bus ride to social activity location

    18:00-20:30        Social activity

    20:30-22:00        Dinner

    22:00                    Bus ride back to Bastion Hotel

    Thursday. 3 October (Utrecht)  

    8:30-12:30          1st part of the training and the contest

    12:00-13:30        Lunch

    13:30-17:00        2nd part of the training and the contest

    From 17:00         Free time

    Friday, 4 October (Utrecht)   

    9:00-11:30          Feedback and evaluation

    11:30-12:30        Award ceremony

    12:30-14:30        Lunch and farewell

    Registration is on a first come first served basis.

    The registration limit has been reached. 

    Bastion Hotel Utrecht is a 3-star hotel with a unique, central location near important roads and with public transport connections within walking distance. You can easily travel to the city centre of Utrecht. The hotel is right next to ANWB training centre, where the Road Patrol Training for Excellence will take place.

    Click here to book your room.

    Booking deadline is 29 August 2019

    FIA Region I and ARC Europe Group have joined forces to create a best in class training for the road patrol teams in member organisations. The training aims to increase the overall standard of roadside assistance services offered by the participating road patrol teams and to achieve a universally high level for the quality of services offered by FIA Region I Clubs and ARC Europe Group members throughout Europe.

    Participants in the Road Patrol Training for Excellence benefit from access to cars from different car brands under contract with ARC Europe Group and learn about common breakdown causes, specific repair information and new car technologies for each of these brands. The event includes both training and assessment sessions and, upon completion, a certification of training. The team achieving the highest scores during the assessment sessions is awarded the title of “Road Patrol Team of the Year”.


    RPTfE 2018 video from FIA Region I on Vimeo.

    For the second year in a row, Koninklijke Nederlandse Toeristenbond (ANWB) was awarded the title of Road Patrol Team of the Year by FIA Region I and ARC Europe Group following three days of intensive training and competition at the annual Road Patrol Training for Excellence. In second place were The Automobile Association UK (AA) and Avto-moto zveza Slovenija (AMZS).

    FIA Region I President, Mr Thomas Møller Thomsen said: “Breakdown assistance remains a core business of many Clubs. The event brings Clubs together and gives them a chance to learn from each other. Patrol teams receive training from some of the best experts here and in the end this benefits members who get the highest quality assistance when they need us.’’

    Stefano Sarti, Managing Director of ARC Europe Group, said: “ARC Europe Group proudly recognize the hard work and commitment of our road patrols, it’s due to their day to day efforts, that we are known for high-quality services in roadside assistance. The Road Patrol Training for Excellence it’s instrumental for us, we strongly value our patrol men and we would like to honor them with this prize and fulfill our goal, to become the best mobility partner for our customers, in addition to developing new business lines and getting motorists back on the road.”

    The event took place from 25 to 28 September 2018 in Vienna, Austria and was hosted by the Österreichischer Automobil-, Motorrad- Und Touring Club (ÖAMTC).

    FIA Region I and ARC Europe Group are the main organisers of the event where 19 road patrol teams from across Europe come together to learn the latest techniques and best practice for roadside assistance to help get motorists back on the road. This year, trainers came from two clubs Österreichischer Automobil-, Motorrad- Und Touring Club (ÖAMTC) and the Touring Club de Suisse (TCS), as well as two companies Club Logistic Services (CLS) and ProLux.