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Excellence achieved in Automobile Club road patrol team training

Publication date: 11 September 2015

FIA Region I and ARC Europe jointly launched the Road Patrol Training for Excellence on 8 – 11 September in Croatia. The event gathered 16 road patrol teams from throughout Europe and focussed on new vehicle technologies and onsite repair for VWG, FORD and General Motors vehicles. Over the three-day period the participants learned the latest techniques and best practice for roadside assistance to help get motorists back on the road.

Jacob Bangsgaard, FIA Region I Director General, said: “After 11 years of knowledge exchange and competition, the Road Patrol Contest has become the Road Patrol Training for Excellence as FIA Region I and ARC Europe Group join forces to create a best in class training for the road patrol teams. To offer stranded motorists the best outcomes, we must constantly upgrade our skills. This is what the road patrol teams have achieved with this event.”

Stefano Sarti, ARC Europe Group Managing Director, said: “FIA Region I had a great event in the Road Patrolman Contest and ARC Europe Group saw an opportunity to improve roadside assistance throughout Europe in one easy step: by combining our expertise and knowledge on the roadside repair of specific vehicles to the skills being taught within the event. I am very pleased with the outcome of the training and I look forward to a strong continuing collaboration.”

As part of the event road patrol teams from Royal Dutch Touring Club (ANWB) and the Automobile Association (AA) UK joined as trainers for the participants. At the end of the training session teams were awarded for their performance, with ADAC Germany achieving the title Road Patrol Team of the Year, ÖAMTC Austria in second and TCB Belgium in third.

Additional activities for the participants included, an ecodriving challenge hosted by Enerfy. The AA Multi-fit spare tyre challenge, an assessment of skills with changing a tyre using The AA’s Multi-fit spare wheel. Further the technicians attempted to assemble vehicles out of spare parts.


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Road Patrol Training for Excellence



About FIA Region I
The FIA Region I office, based in Brussels, is a consumer body representing 111 Motoring and Touring Clubs and their 38 million members from across Europe, the Middle East and Africa. The FIA represents the interest of these members as motorists, public transport users, pedestrians and tourists. The FIA’s primary goal is to secure a mobility that is safe, affordable, sustainable and efficient. With these aims in mind, the FIA Region I work focuses on Road Safety, Consumer Protection, Environmental Protection, and the promotion of Sustainable Motoring.

About the Road Patrol Training for Excellence
FIA Region I and ARC Europe Group have joined forces to create a best in class training for the road patrol teams in member organisations. The training aims to increase the overall standard of roadside assistance services offered by the participating road patrol teams and to achieve a universally high level for the quality of services offered by FIA Region I Clubs and ARC Europe Group members throughout Europe. Participants in the new Road Patrol Training for Excellence will benefit from access to cars from different car brands under contract with ARC Europe Group and learn about common breakdown causes, specific repair information and new car technologies for each of these brands. The event will include both training and assessment sessions and, upon completion, a certification of training. The team achieving the highest scores during the assessment sessions will be awarded the title of “Road Patrol Team of the Year”.

Andrea Campbell

Communications Manager, FIA Region I

+32 2 282 0813

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